Track Reddit feedback about your product automatically
Reddit is where customers say the thing they would never put in a support ticket. It is also unsearchable at any scale: threads decay, the useful signal is three replies deep, and nobody on your team is reading r/yourcategory at 11pm.
Included on every plan, including Free. No credit card to start.
What Vantable reads from Reddit
- Posts and comments that mention your brand, product names, and domain.
- Entire comment trees, not just top-level replies — most of the substance lives in the nested replies.
- The permalink for every item, so you can open the original thread in one click.
- Author handle and subreddit, kept alongside the mention for context.
How far back, and how often
- First run backfills up to one year of history, capped at 1,000 items per source.
- After the backfill, Vantable polls on a rolling one-week window so nothing new is missed.
- Every item is scored for relevance before it counts against your plan — off-topic name collisions are filtered out, and you can see the reasoning for each decision.
Why Reddit feedback is worth reading
Reddit mentions are unprompted and unedited, which makes them the closest thing to an honest read on your positioning. They also cluster differently from support tickets: complaints about pricing and packaging show up here long before they show up in churn.
What happens after collection
Reddit feedback lands in the same inbox as every other channel. Each item is scored for sentiment and urgency, summarized in one line, then merged with duplicates from other sources into a named theme. When a theme is worth acting on, Vantable drafts the ticket spec — problem, solution path, requirements — with the original quotes attached as evidence. You can see all of that in the demo.